Refund policy

Last updated: 16 October 2026

At DealBoxx, we want our customers to be happy with their purchases. If you need to return an item or request a refund, please read our policy below.

1. Returns and Cancellations

If you are a consumer purchasing online in the UK, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

You must notify us of your decision to cancel within this 14-day period. You will then have a further 14 days to return the goods.

This cancellation right does not apply to certain products or circumstances where an exception is permitted by law.

2. Condition of Returned Items

Returned items should be sent back in their original condition, with all accessories, manuals and other included items.

Where reasonably possible, please return items in their original packaging.

You may inspect goods as you would in a physical shop. However, we may be entitled to deduct an amount from your refund if the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, resulting in a loss of value.

3. Used and Open-Box Items

DealBoxx sells a range of new, open-box, used and clearance products.

Please read each product description carefully before placing an order. Any known faults, missing accessories or significant signs of wear will be described in the relevant listing.

Your statutory rights are not affected by the condition or category of the item purchased. Products must match their description and be of satisfactory quality where required by law.

4. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible.

Please provide your order number and a description of the issue. Photographs may also help us assess the problem.

We will handle your request in accordance with applicable UK consumer law. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

Your statutory rights remain unaffected.

5. Refunds

Once your return has been received and assessed, we will notify you of the outcome.

Where a refund is due, it will normally be issued using the original payment method.

For online order cancellations, refunds will generally include the standard delivery cost originally paid. Any additional cost for a more expensive delivery option may be excluded where permitted by law.

We may withhold a refund for a cancelled order until we receive the goods back or you provide evidence that you have sent them back, whichever happens first, as permitted by law.

6. Return Costs

If you cancel an order under the 14-day online cancellation rules, you may be responsible for the direct cost of returning the goods if you were informed of this before purchasing.

If an item is faulty, damaged, incorrect or not as described, we will arrange or cover reasonable return costs as required by law.